FAQs
Payment
1、We accept Western Union and T/T, Paypal (extra 5% commission charge), and Alibaba payments.
2、30% deposit and 70% before shipping.
3、No payment collection. We only can deliver goods after getting full payment.
How to order?
1、Please let us know what kind of model, color, quantity, or others you need.
2、Proforma invoice ( PI ) will be sent to you.
3、Please check and confirm the PI.
4、Once we confirmed the order, please pay it soon.
5、After payment, all goods will be sent to you in 30 days as usual.
6、OEM/ODM is welcomed, Free OEM for more than 500sets orders.
Warranty
1、 3 years for customized designs from the shipping date
2、If the product is defective, please notify us within 5 days of delivery
3、All products must be returned in their original condition, in order to qualify for a refund or exchange of goods.
Shipping
1、 Products are shipped via EMS.DHL.UPS.FedEx.TNT and HK air mail
2、Within 30 days of delivery upon receiving payment and quantity.
3、In order to ensure you receive your order tax-free up in import, we can declare a lower value
4、Shipping via EMS.UPS.FedEx and TNT express usually take 3-7days.
5、Any import charges or fees are the buyer’s responsibility
How to know a hookah quality?
Generally speaking, product pictures and smoking video shows is a good reference to start .then you may need to test it or just contact us for assistance by email or phone call. /for better advice.